FAQ

Q: What is British Grocery?
A: British Grocery is an online store that specialises in providing a wide range of authentic British food and grocery products. We aim to bring a taste of the UK to customers around the world.

Q: Where are you based?
A: We are based in the United Kingdom.

Q: Where do you ship to?
A: We ship to the United Kingdom and Ireland only. We will be offering more European countries in the coming months.

Q: How can I place an order?
A: Placing an order is easy. Simply browse our website, select the items you want to purchase, and add them to your cart. Once you're ready, proceed to the checkout page, where you can review your order and make payment.

Q:What do I do if I have no order confirmation?
Hotmail and Outlook users should check their spam folder. If you still cannot find a confirmation, please contact us.

Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard), and other secure online payment options. Choose the one that suits you best during the checkout process.

Q: How long does delivery take?
A: Delivery times may vary depending on your location. For UK orders, it typically takes 2-3 working days from order dispatch. 

Q: What are your shipping costs?
A: Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost here and at the checkout before finalising your purchase. We strive to offer competitive shipping rates while ensuring your items arrive safely.

Q: What if I receive a damaged or incorrect item?
A: We take great care in packaging and shipping our products, but if you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. We will assist you in resolving the issue promptly.

Q: Do you accept returns?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving it. We will provide instructions for returning the item, and upon its receipt, we will arrange a refund or exchange. You can review our returns policy here.

Q: Are your products suitable for specific dietary requirements?
A: We offer a range of products suitable for various dietary requirements, including vegetarian, vegan, gluten-free, and dairy-free options. You can use our website's filters or check the product descriptions for specific dietary information.

Q: Can I track my order?
A: Yes, once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the courier's website.