British Grocery is an online store that specialises in providing a wide range of authentic British food and grocery products. We aim to bring a taste of the UK to customers around the world. You can read more about us here.

We currently offer shipping to the United Kingdom and Europe. We will be offering shipping to USA, Canada & Australia in 2024.

You can read our latest customer reviews here.

Shipping costs are calculated based on the weight and destination of your order. You can view the shipping cost here and at the checkout before finalising your purchase. We strive to offer competitive shipping rates while ensuring your items arrive safely.

We ship to the United Kingdom and Ireland. We will be offering shipping to all of EU, USA, Canada & Australia in 2024.

Full shipping information is available here:
Shipping info

Currently we offer 2-3 day shipping to Ireland. The is no import or customs duties to pay guaranteed.

Yes we ship to the Scottish Highlands and islands.

We work with all major carriers including Royal Mail, DPD, Yodel, DHL & An Post. The most efficient carrier will be used depending on the order destination & weight. All orders offer full tracking.

An order tracking number will be sent by email upon dispatch. If you cannot see your order email, please first check your junk / spam box.

No, we do not guarantee any delivery times. Delivery times are estimates only. More information can be found here:
Shipping info

The are no customs or import duties on any of our orders to the European Union guaranteed. You can read more information here.

Placing an order is easy. Simply browse our website, select the items you want to purchase, and add them to your cart. Once you're ready, proceed to the checkout page, where you can review your order and make payment.

Most of our orders are packed and dispatched within 24 hours.

If your order has not yet been dispatched, you can contact our customer support team to request a cancellation.

If your order has already been shipped, it can no longer be amended and it can be returned for a full refund once delivered.

Please note, couriers charge a £7.50 fee for a delivery refusal of which would be deducted from any refunds due.

Further returns and cancellation information available here.

Each of the carriers we work with allow you to download their app and assign a "safe Place" to leave your order if you don't expect to be in.

Our couriers will make 3 delivery attempts if there is no safe place or suitable alternative available. Your goods will be then available for pick up at your local depot for a short period before being automatically returned to us.

Please note that couriers impose a £7.50 fee for failed delivery attempts and subsequent non collection from their depot. This fee will be deducted from any refunds owed.

Please download the app for your delivery courier and put in your tracking details to see a photo of the safe place the package has been delivered to. If you still cannot locate your parcel, please contact customer support here.

We accept various payment methods, including major credit cards (Visa, Mastercard), and other secure online payment options. Choose the one that suits you best during the checkout process.

Hotmail and Outlook users should check their spam folder. If you still cannot find a confirmation, please contact us.

We are sorry to hear your order has not arrived in perfect condition. We would ask that you forward a photo of the damaged goods in order to process a claim of which we will be happy to resolve.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can review our returns information here.

Sure, please reach out to customer support.

If you have a large order to place, you can reach out to our team to see if there is any further discounts available.

Yes we do, you can find out more information on our trade services here.