Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to action a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.
To start a return, please contact us at info@british-grocery.com.
RETURNS ADDRESS:
Customer Returns
Zivachy Ltd
Enterprise House
Win Business Park
Canal Quay
Newry,
United Kingdom,
BT35 6PH
You can always contact us for any return question at info@british-grocery.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Tin Can's
It is important to note that dents or damage to metal tins, cans, or cardboard outer packaging may occur during the transit process. Regrettably, we are unable to provide refunds or compensation for such instances, unless the seal has been broken.
Crisps
In light of the inherent characteristics of crisps during their journey through the delivery network, we regret to inform you that we can only accommodate claims for crisps in cases where the packaging seal has been compromised. Regrettably, we are unable to process claims for crisps that have broken within the packaging.
Perishable goods:
We cannot accept any returns on perishable items due to Health & Safety laws.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@british-grocery.com.